Privacy Policy

When you visit our store or purchase our probiotic-rich products, we collect certain information necessary to provide our services and improve your shopping experience. This data broadly falls into two categories:

• Information you provide: Your name, email address, and order details when you purchase starter kits or sign up for our newsletter.
• Automated information: Basic device metrics, browser type, and interaction data collected through functional cookies to ensure our storefront operates reliably.

Your information is never used for unrelated purposes. We rely on the collected data strictly to:

• Process, fulfill, and provide tracking for your fermented food orders.
• Respond efficiently to your customer service inquiries and support requests.
• Send critical updates regarding product safety, recalls, or changes to our terms.
• Share educational gut health guides, provided you have opted in to receive them.

We respect your privacy as much as we respect natural fermentation. We do not sell, rent, or lease your personal information to third parties. We share data only with trusted service partners directly involved in fulfilling your orders—such as payment processors and parcel carriers—under strict confidentiality agreements.

You retain full control over your personal data. At any time, you have the right to request access to the information we hold about you, ask for corrections to inaccurate records, or request the complete deletion of your profile from our active systems.